Privacy Policy
Last Updated: November 26, 2025
This Privacy Policy explains how Dust Bunnies Cleaning (“Company,” “we,” “our,” “us”) collects, uses, stores, and protects personal information when you visit our website or use our residential cleaning services in Ontario, Canada.
By accessing our website or booking a service, you agree to this Privacy Policy.
1. Information We Collect
We collect the following types of information:
1.1 Personal Information
Provided directly by you when booking a cleaning service or contacting us:
Full name
Email address
Phone number
Home address
Payment information (processed securely by third-party providers)
Any notes or instructions you provide regarding your home or service
1.2 Website & Usage Data
Collected automatically when you use our website:
IP address
Browser type
Device information
Pages viewed
Cookies (see section 6)
This information helps us improve our website and customer experience.
2. How We Use Your Information
We use your personal information to:
Provide and manage cleaning services
Send booking confirmations, reminders, and updates
Process payments
Communicate about changes, promotions, or service-related messages
Improve website performance and customer experience
Maintain safety, security, and quality assurance
We do not sell or share your personal information with third parties for marketing purposes.
3. How We Share Information
We may share your information only in the following circumstances:
3.1 Service Providers
Trusted partners who help us operate our business, such as:
Payment processors
Scheduling/booking software
Email/SMS communication tools
These providers only receive the information necessary to perform their services.
3.2 Legal Requirements
We may disclose information if required by:
Law or regulation
Subpoena
Court order
Law enforcement request
3.3 Business Operations
If the company is involved in a merger or sale, your information may be transferred as part of the business assets.
4. How We Store & Protect Your Information
We take reasonable technical and administrative measures to safeguard your personal information, including:
Secure encrypted payment processing
Access controls
Data minimization
Regular security monitoring
However, no online transmission is 100% secure. We encourage you to use caution when submitting personal information online.
5. Your Rights (Ontario & Canada – PIPEDA)
Under Canadian privacy laws, you have the right to:
Access your personal information
Request corrections
Withdraw consent (may affect service ability)
Request deletion of certain data
Ask how your data is stored or used
To make a request, contact us at: help@dustbunniescleaning.ca
6. Cookies & Tracking
Our website may use cookies to improve user experience, including:
Remembering preferences
Tracking website analytics
Improving website performance
You may disable cookies in your browser settings, but some website features may not function properly.
7. Retention of Information
We retain personal information only as long as necessary to:
Provide services
Maintain business records
Meet legal, tax, or regulatory requirements
After this period, information is securely deleted.
8. Third-Party Links
Our website may contain links to external websites.
We are not responsible for:
Content on those websites
Privacy practices of third parties
Any data you share on external sites
We encourage you to review the privacy policies of any linked websites.
9. Children’s Privacy
Our services are not directed toward individuals under 16.
We do not knowingly collect personal information from minors.
If you believe a minor has provided information to us, contact us and we will delete it.
10. Updates to This Policy
We may update this Privacy Policy from time to time.
Updated versions will be posted on our website with a revised “Last Updated” date.
11. Contact Information
For questions, concerns, or privacy requests, contact us:
📧 help@dustbunniescleaning.ca
📞 877-355-3878
🌐 Dust Bunnies Cleaning — Ontario, Canada